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Webinar 41: The Tools of Innovation: Design Thinking in Peer Services with Michael Lane

Originally Presented on Thursday June 27th, 2019

Innovation is rarely accidental.  Uber. The iPhone. Spotify. Cold cereal. These innovations were all created using the principles of Design Thinking, a highly creative but structured approach to creating products and services that fulfill real human needs. These principles and tools can be applied to designing behavioral health services, even peer services.

Like peer support, Design Thinking tools and methodologies are specifically designed to be collaborative, share power, and put the human at the center. In this webinar, together we’ll look at a real-world problem and explore how Design Thinking reconnects us to human needs. We will reflect on how YOU can use the tools to work in your context.

Michael Lane’s experience in peer support emerged from his experience transcending what some may call “serious mental illness.” Living beyond and drawing from that past, Michael has evaluated, led and/or transformed how peer support and other behavioral services are delivered in many settings. He has as worked as peer supporter in a mental health clinic, served in leadership roles in advocacy, and directed a large Peer-operated Wellness & Recovery Center in Sacramento, California. Currently, he is the Director of Individual & Family Affairs in Fairfax County, the most populous County in Virginia.  Michael studied Drama at UC Irvine, holds a Master’s in Education from University of the Pacific, with a concentration in Organizational Learning.  He has a passion for innovation that changes lives

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Opinions expressed in this webinar series are those of the presenters and do not necessarily reflect those of iNAPS or Optum.